SMS WITH TWILIO

What is SMS with Twilio?

One of the secrets to success in the credit repair industry or any other business is constant communication with your customers.

Communication starts with a connection. To give the customer what they want, you have to connect with them. Communication between you and your customer helps you build strong customer engagement, and it also helps you identify if you meet the satisfaction of your customer.

Communication is particularly necessary when it comes to customers and building successful businesses. That’s why credit report software for businesses has this feature where you can send SMS inside the software by integrating your Twilio account.

Before you can use the SMS feature inside the software, you need to have a Twilio account first and then integrate it into the software

To integrate Twilio into credit report software for business, you need to go to the company tab.

Then under the company menu option, click notification/automation.

Then you will be routed to the notification and automation screen, where you can manage your automation features and notification.

Under the notification/automation screen, you will see the following: manager notifications, 1-click print automation with Letterstream, SMS with Twilio, Zapier integration, follow-up letter due date change, and change password.

Go to SMS with Twilio to integrate your Twilio account into the software.

In this section, you need to put your Twilio Auth token, Twilio account SID, and Twilio phone number, all of which can be found when you log in to your Twilio account

You can also watch the training video we have here that could help you with Twilio integration.

Make sure that text notifications are turned on if you use the SMS feature of the software.

Once you’re done, click the save button.

If you don’t already have a Twilio account, you can create one by clicking the link in this article. 

To send an SMS to your customer in the software once you’re done with integrating your Twilio account, go to the customers screen.

You can use the search box to look for the customer you want to send an SMS.

Then click the name of your customer.

Once done, you’ll be routed to your customer’s information, where you can see this section to send an SMS to your customer.

In this section, you’ll see the name of your customer.

Then here is your customer’s mobile number; make sure to enter the customer’s active mobile number for the SMS to be delivered. 

Then you can select a template if you want to or add your template.

You can also enter a message here if you want to make your message more personalized. 

Then once you’re done, just simply click the send button.

If your customer responds to your SMS, you will see a notification icon appear over here.

Developing good communication with your customers is incredibly important. It is because your main goal is to provide your service and have a healthy relationship with them. That’s why it’s important to communicate clearly