SmartCredit Passwordless Feature

This feature allows you to retrieve credit reports directly through the Client Dispute Manager Software without requiring your customers to provide their login credentials. By establishing a direct API connection, you can bypass the manual entry of emails and passwords for every new signup.

Why Use SmartCredit Passwordless Imports?

• One-Time Setup: Enter your API and Secret Keys once and eliminate repetitive data entry.
• Remove Friction: No more waiting for customers to send login details or reset forgotten passwords.
• Continuous Access: Retrieve reports even if a customer changes their password or loses access to their account.
• Enhanced Security: Securely pull data via encrypted keys rather than handling individual login credentials.
• Efficiency: Save hours of administrative time during the onboarding process.

PHASE 1: GENERATING YOUR CREDENTIALS

You can retrieve your API and Secret Keys through either the Partner Hub or SupportLink.

Important: Your Secret Key will only be displayed once. Copy and save it in a secure location immediately. You can always reset it in your SmartCredit Account.

Option A: Partner Hub

1. Visit partnerhub.consumerdirect.com and log in.

2. Select the Client Manager tab from the left-hand sidebar.

3. Click Integrations located underneath the Client Manager menu.

4. On the Key Generation page, click Generate Keys in the top-right corner.

5. Copy your Client Key and Client Secret.

Option B: SupportLink

1. Visit supportlink-plus.consumerdirect.app and log in.

2. Click your Profile icon in the bottom-left corner.

3. Select Partner Keys from the pop-up menu.

4. On the Key Generation page, click Generate Keys in the top-right corner.

5. Copy your Client Key and Client Secret.

PHASE 2: GENERATING YOUR CREDENTIALS

Once you have your keys, follow these steps to enable the integration:

1. Log into your software and click Company on the left-hand sidebar.

2. Select Credit Monitoring from the sub-menu.

3. Scroll down to the Passwordless Feature section.

4. Select SmartCredit as your provider.

5. Enter your API Key and Secret Key, then click Save.

The software will now automatically use these credentials to pull reports for any customer with an active account.

FREQUENTLY ASKED QUESTIONS:

Q: What happens if I already have old credentials saved?

A: Once the API and Secret Keys are stored, the software defaults to the passwordless method; original credentials will no longer be used.

Q: What if I don't have any credentials saved for a client?

A: The system will automatically use your master API and Secret Keys to attempt the pull.

Q: What if the customer's account is suspended?

A: If the account is cancelled or suspended at the source, you will receive a notification within the software and the pull will fail.