Dispute Authorization Signature

Using the Digital Signature Feature in Client Dispute Manager Software

The Digital Signature feature lets your clients approve the use of their signature during the onboarding process. Once the client provides permission, the software stores their Digital Signature and automatically places it at the bottom of any dispute letter you generate.

This guide walks you through what the Digital Signature feature does, why it’s important in the dispute process, how it works, and how you can use it with both new and existing clients.

What Is the Digital Signature Feature?

The Digital Signature feature captures your client’s approved signature during client auto sign-up or when they sign your digital contract. Once permission is given, the system stores a secure Digital Signature that becomes available on all dispute letters created for that client.

You do not need to upload a signature file, insert images, or place anything manually. The Digital Signature is already built into every letter template in the software.

Why the Digital Signature Feature Matters
 

Credit repair companies often receive stall responses when dispute letters look generic or lack clear client authorization. A Digital Signature helps address this issue.

The Digital Signature:

• Shows the client approved your use of their signature
• Adds authenticity to your letters
• Helps reduce the chance of stall responses
• Provides a clear, permission-based structure for dispute packages
   

How the Digital Signature Feature Works

1. Client Approval
   
   The client gives permission during:
   • Client auto sign-up
   • Digital contract signing
      
2. Signature Capture
   
   Once the client signs and approves the use of their Digital Signature, the software stores it securely.
    
3. Automatic Use in Letters
   
   After approval, the Digital Signature automatically appears at the bottom of any dispute letter you generate, including:
    
   • Default letters
   • Edited letters
   • Manual letters
      
4. Editing Options
   
   You can remove the signature from any individual letter by editing the letter and deleting the signature block.
   The Digital Signature will stay available unless you remove it manually in that specific letter.
    

How to Access the Digital Signature Feature

There are two ways to capture a client’s signature:

1. Client Auto Sign-Up
   
   When a lead completes auto sign-up, they will sign your contract and approve use of the Digital Signature during the process.
    

2. Sending the Contract Directly
   
   You can send the digital contract to any client. Once they sign, the system captures their Digital Signature.

    

For Existing Clients Without a Digital Signature

We are releasing an additional update that allows you to send a Digital Signature Request Email to existing customers who previously did not sign through auto sign-up or were onboarded before this feature existed.

You will be able to send:

• A single signature request
• Bulk signature requests to all clients who need it

Clients will complete one short form to give permission. They will not need to redo auto sign-up or sign a new contract.

➡️Learn More About this Update Here