Progress: 9 of 30 Days

Day 9 Feature: Dispute Reasons & Instructions

Today you'll learn how dispute reasons and dispute instructions work together inside CDM.

These two components help determine how dispute letters are built and what information is included in the final letter.

Why This Matters

A dispute reason should match the issue being reviewed. The instruction tells the bureau, creditor, or collector what the consumer is requesting.

Using the appropriate reason and instruction helps create letters that accurately reflect the item being disputed and the action being requested.

This training will walk you through reviewing selected dispute items and choosing the appropriate dispute reasons and instructions.

Step 1:

Review a Selected Dispute Item

Open a customer file and navigate to a selected dispute item.

Review the account details and identify the issue you are evaluating.

Step 2:

Choose a Dispute Reason

Select a dispute reason that matches the issue being reviewed.

Take a moment to review the available options and understand how the selected reason applies to the item.

Step 3:

Select a Dispute Instruction

Choose or add a dispute instruction for the item.

Review how the instruction works with the dispute reason to help build the final dispute letter.

Complete one disputed item with a reason and instruction.

If you're unsure how to choose a dispute reason or instruction, contact our Support Team or join our live walkthrough.

We're here to help you succeed.