Progress: 8 of 30 Days
Day 8 Feature: Dispute Workflow
Today you'll learn how disputes move through the CDM dispute process.
The dispute workflow will help you create a consistent process for managing disputes from start to finish.
Why This Matters
A good dispute process follows a repeatable workflow, not random letters.
Understanding how disputes move through the system helps you stay organized and ensures important steps are not missed.
Where to Click
This training will walk you through the complete dispute workflow and show you how items move from dispute selection to letter creation.
What To Do Inside CDM
Step 1:
Review the Dispute Selection Process
Open the Dispute Manager and review how disputed items are selected from the credit report.
Pay attention to how items are added to the dispute workflow.
Step 2:
Review Reasons and Instructions
Follow the workflow from the selected item to the dispute reason and instruction sections.
Take note of how dispute reasons and instructions work together during letter creation.
Step 3:
Follow the Letter Creation Process
Continue through the workflow and review how disputes move into letter generation and printing.
Observe the complete process from selected item to finished dispute letter.
Your Goal Today
Understand the dispute path from start to finish.
Need Help?
If you're unsure how the dispute workflow operates, contact our Support Team or ask which training sessions cover the dispute workflow in more detail.
We're here to help you succeed.
Go to Next Action — Day 9: Use Dispute Reasons the Right Way ➡️
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